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FAQ's

We receive hundreds of emails each day, and sometimes it can be hard to respond to them all with our small but growing staff. Below is a few of the most common questions we receive so we can better assist our customers and site visitors. 

 

1. What is E-Juice or E-Liquid?

E-Juice/E-Liquid is the liquid solution used in e-cigarettes. It consists of vegetable glycerin, propylene glycol, liquid nicotine, and flavorings. When E-Juice/E-Liquid is properly heated in an e-cigarette device, it produces a vapor that some choose to inhale to simulate smoking. This is commonly referred to as, "Vaping".

2. Are your products meant to help people stop smoking cigarettes?

Our products are not meant to help people stop smoking. They are simply an alternative to smoking. Any personal experiences from vaping helping someone quit smoking are their sole opinions/claims. We DO NOT endorse vaping as a solution to quit smoking, as this has not been approved by the FDA.

3. What steps does Vapor Brands do to ensure product quality?

We take many steps to ensure the quality and reliability of our products.

  • All employees are required to wear laboratory coats, hair nets, eye goggles, face masks, and gloves when in the mixing/clean room.
  • All utensils and measuring devices are thoroughly cleaned after each use.
  • PH Testing- We don't just take the world of our suppliers. Liquid Nicotine, Propylene Glycol, and Vegetable Glycerin are all PH tested to make sure they meet our standards.
  • Batch quality assurance- Each flavor and it's corresponding strengths are made in batch quantities of 50 at a time. We log each batch, and hold a bottle for a period of 2-3 months so that we can refer to them for testing should there be a customer complaint/inquiry.

4. Do you ship Internationally?

We only Ship Internationally for Wholesale orders (except for APO/FPO addresses) at this time but We are working on a better system to ship Retail internationally, check back for updates.

 

5. Does your E-Juice contain diacetyl or Acetoin and Acetyl Propionyl?

 

We have replaced all of the flavorings that were listed to contain diacetyl. There is the possibility that there will be Diacetyl as an added ingredient in some flavors, but the flavor manufacturing company that we purchase our flavors from is restricted by their insurance from using Diacetyl as an ingredient, because of employee environmental health issues.  This is not true of all flavor manufacturing companies and we can provide MSDS documentation upon request.  

 

Acetoin and Acetyl Propionyl are used in most Vanilla Custard flavors, Both of these ingredients are replacements for diacetyl. We have replace all of our Main custard flavors with Vanilla Bean and Vanilla Swirl flavors that do not contain them. Although acetyl propionyl and acetoin are regarded as safe for use in Food Flavors, there are studies being done as to whether there are problems with inhalation. Unfortunately, we might not know of all the flavors that may contain tiny "trace" amounts, but we are doing or best to limit that. 

 

There is another custard note that has not had as much attention as the others, and that ingredient is Butyric Acid. Butyric acid is found naturally in butter and milk, as well as certain cheeses, and it is sometimes used at low levels to accentuate a butter note. It is not as commonly used at as high levels as Acetoin and Acetyl Propionyl, because if overdone it can lend a rather unpleasant aftertaste to a flavor. There are companies who are now "re-working" vanilla flavors using it more in place of Acetoin and Acetyl Propionyl, but in reality Butyric Acid can also be irritating when inhaled. We have using a new flavor, Vanilla Bean Gelato, which has no Acetoin or Acetyl Propionyl, and uses Butyric Acid instead.

 

Inhalation of flavor chemical blends by use of electronic cigarettes is a popular and more chemically pure alternative to traditional tobacco smoking. However, please note that this use of flavors is a relatively new practice, and has not been widely safety-tested by official organizations. Therefore, we are not able to guarantee that any flavor is 100% safe for this use. This would also be true for any other flavor manufacturer. There are no companies that can guarantee that any flavor is safe for long-term use. There has just not been enough time to do this kind of testing.

 

6. Fraudulent orders or order placed by Under Age Presons 

 

To place an order, you must be at least 18 years old or of legal smoking age in your state (21 in California and Hawaii) and it is legal to ship vaping products to your location. Age verification is required for ALL customers and a copy of a Photo ID maybe required before Product is Shipped.

Fraudulent orders placed by under age persons may not be eligible for a refund or a processing service fee may be applied at the discretion of management.

Failure to provide requested age verification documents (photo or scanned copy of a government issued ID) will cause the related order to be considered a fraudulent order and the conditions listed above may be applied.

By placing an order on this site, you agree to the full terms and conditions listed.